Return & Replacement Policy

Zaraluxedeals.com

At Zaraluxedeals, we are committed to providing premium quality fashion products. If you face any issue with your order, we’re here to assist you.

🚨 Return / Replacement Timeframe

  • You must raise a return or replacement request within 5 days of delivery.

  • After 5 days from delivery, requests will not be accepted.

✅ Eligible Replacement Cases

Replacement is applicable only in the following situations:

  • Wrong item delivered

  • Item received in damaged/defective condition

  • Product significantly different from description (unused items only)

🔁 7-Day Replacement Policy

We offer a hassle-free 7-day replacement policy:

  • You have 5 days after receiving your order to request a replacement.

  • Once the returned product is received, it will be inspected.

  • Replacement approval will be processed within 7 days after inspection.

  • After approval, the replacement product will be delivered within 5 working days (subject to availability).

📦 Note: Replacement will be dispatched only after the returned product passes quality inspection.

🔄 Return Policy

  • You may request a return within 5 days of delivery.

  • Once we receive the returned product, it will be inspected.

  • Refund approval will be processed within 2 working days after inspection.

  • Refund will be issued to the original payment method (processing time may vary depending on the payment provider).

📦 Return Process

To initiate a return or replacement:

  1. Email us at: support@zaraluxedeals.com

  2. Mention your Order ID

  3. Attach clear photos/videos showing the issue

Our team will respond within 24–48 hours with further instructions.

  • If approved, reverse pickup will be arranged (if serviceable at your location).

  • If pickup service is not available, self-shipping may be required. Our team will guide you through the process.

💬 Important Guidelines

  • Return/replacement requests without photo/video proof will not be processed.

  • Items must be unused, unwashed, and in original condition with tags and packaging.

  • Replacement is subject to stock availability.

  • Products purchased during sale/discount may not be eligible for return (if applicable — optional, aap chaho toh add kar sakte ho).